So we emailed Mattel about the old, single-torso CAM packs
Told them that we had purchased the CAM starter packs (listed date of most recent purchase of the pack, which was two months ago, as well as their official Mattel item numbers) and that they only came with one torso at the time, but now we’re seeing them with two, and would they be so kind as to send us these torsos that were missing from our packs?
They confirmed that they are reissuing the starter packs with two torsos. They said they do not presently have replacement parts right now, but gave us a $5 voucher for our troubles. Which was pretty nice of them! Doesn’t cover the cost of having to rebuy the packs to get the new torsos even a little bit (or the undoubtedly inflated price even supposed non-scalpers are going to charge for just the new torsos), but still a nice gesture given that they could just said “lol too bad.”
However, folks, if you still have all the parts from your single-torsos CAM packs in factory condition (we don’t, the outfits have all been dyed black, the wigs cut and restyled, some parts painted, etc.) you might want to hang onto them for when Mattel does have the new packs in stock at their main warehouse. Then, you might be able to have your pack replaced with one with two torsos at no extra charge to you. This is a big MIGHT, but Mattel has been extremely helpful to me in the past about replacing merchandise when I have physically called them about it. With email, you risk getting canned responses.
I may yet call them and ask if they have any other alternative resolutions to offer. Cuz I really am annoyed with the fact that it’s gonna cost around $40 just to get some parts that should have been there in the first place, lol. Come on, Mattel, you gotta get your head in the game.
edit: Called Mattel and the person I spoke to said that all they have in production right now are the single-torso packs, implied that they MIGHT be changing that in future (YOU DON’T SAY?) but “nothing is set in stone.” So yeah, looks like right now, there’s nothing that can be done in the way of replacements or compensation other than $5 vouchers given out via email. I would definitely suggest holding onto your packs until the double-torso ones are in greater circulation, and then contacting Mattel about a replacement.
![[image: new witch/cat girl and gargoyle/vampire boy create-a-monster packs.]
themonsterhighdolls:
New Cam packs are out guys!!! Two Torso’s this time!!!
Credit: Carol R.
THANK YOU GOD. it’s good to see that Mattel DOES listen to customers. i remember when the first CAM packs came out and ppl kept writing in asking for more torsos. maybe they’ll re-release the first ones w/ matching torsos?
probably not, but a human can dream.](http://24.media.tumblr.com/tumblr_m43mxfrN4g1r7on86o1_1280.jpg)
